RETURNS & REFUNDS

 

1. General Policy

 


All sales are final during SALE periods. No returns or exchanges will be accepted for items purchased on sale.


We do not accept returns or exchanges for issues related to:

 

  • Sizing

  • Material

  • Fitting preferences

 


Please review size charts and product descriptions carefully before placing your order.


Returns and refunds will only be accepted if the item is defective or incorrect.

 

 

 

2. Returns

 


2.1 Eligibility:

To be eligible for a return, the item must be:

 

  • Unused, unworn, and in the same condition as received

  • In its original packaging with all tags attached

  • Returned due to a defect or error in order

 


2.2 Timeframe:

You must initiate a return request within 3 days of the delivery date. Requests beyond this period will not be accepted.


2.3 Return Process:

a. Contact our customer support at support@ddreaming.com with your order details and a description of the issue

b. Once approved, you’ll receive return instructions

c. Securely pack the item with original packaging and tags

d. Ship the item via a trackable shipping method

e. Customers are responsible for return shipping costs unless the item is defective or there was an error on our part

 

 

 

3. Exchanges

 


We do not offer exchanges for material preferences. Exchanges are considered only if you receive a defective item or sizing issues.


To request an exchange for a defective product:

a. Email support@ddreaming.com with your order details and description of the defect

b. Upon approval, follow the same return process outlined above

c. After inspection, we will process and dispatch the replacement item

 

 

 

4. Refunds

 


4.1 Eligibility:

Refunds will be issued only in the following cases:

 

  • You received a defective or damaged item

  • You received an incorrect item

 


4.2 Refund Process:

a. Email support@ddreaming.com with order details and issue description

b. Upon approval, follow the return instructions

c. Once we receive and inspect the item, you’ll be notified of refund status

d. If approved, a refund will be processed to your original payment method

Please note: Refund processing time may vary depending on your payment provider

 

 

 

5. Non-Returnable Items

 


The following are strictly non-returnable:

 

  • Gift cards

  • Sale items (all sales final)

  • Items returned due to sizing, material, or fit preferences

 

 

 

 

6. Contact Us

 


For any questions or concerns regarding this policy, please contact us at support@ddreaming.com or via the contact form on our website.

 

 

By completing a purchase on our website, you agree to the terms of this Returns & Refund Policy.